Support
Getting help
Email [email protected]. Include the vehicle's VIN or the dealer name if your question is about a specific listing — it is the fastest way for us to see exactly what you saw.
What to expect
We answer support email within two business days. There is no phone line; we would rather answer carefully in writing than badly on the phone.
If a score or an offer looks wrong
Tell us the VIN and what you expected. Every score is derived from observed listing data, and if the underlying data is wrong we want to correct it rather than defend it. Reporting a bad score is the most useful thing you can send us.
If a car has already sold
Listing data reflects the last time we observed the dealer feed, not this minute. Always confirm price and availability with the dealer before acting. If you find a listing that is long gone, tell us and we will remove it.
Billing and access
Motor BYR is not a subscription. Access is a one-time purchase for a stated period, or a single report tied to one vehicle. For anything about a charge, email the address above with the date and amount.
Deleting your account
Account deletion is in the app under Account. It permanently removes your data; it is not a deactivation and it cannot be undone by us afterwards.
Accessibility
If something in the product blocks you, say so in that email. We treat access barriers as defects, not feature requests.